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From shipping details to hamper inclusions, here’s everything you need to know about ordering from Hair Hampers.
Frequently Asked Questions
We’ve gathered the answers to everything you might want to know.
About Our Hampers
What’s included in each hamper?
Each product listing includes a full breakdown of what’s inside your hamper - including brand names, product sizes, and any bonus tools.
Are the products full-size or travel-size?
All product sizes (in ml/oz) are clearly listed on each product page so you know exactly what you’re receiving.
Can I choose what goes in my hamper?
Hair Hampers are pre-curated by professional stylists to make gifting simple and stress-free.
Will these products suit my hair type?
Absolutely. Each Hair Hamper is professionally curated to suit a variety of hair types and goals - from blonde and coloured hair to fine, dry or long. Simply explore our hampers by category to find the perfect match for your hair.
Are these salon-quality products?
Yes - every hamper features professional, salon-trusted brands like K18, Kevin Murphy, and Nak, carefully selected by our stylists.
Why are Hair Hampers more expensive than other gift boxes?
Each hamper is filled with premium, full-size, high-performance products, not samples or fillers. You’re investing in real salon results and luxurious presentation, designed to be both beautiful and useful.
Shipping & Delivery
Do you ship Australia-wide?
Yes! We ship all orders Australia-wide. You’ll receive tracking details once your order has been dispatched.
How long does order processing take?
Orders are typically processed within 1–2 business days. Delivery times vary by location.
Do you offer free shipping?
Yes - we offer free standard shipping on all orders over $200.
Gifting
Can I include a gift message?
Absolutely. You can add a personalised note at checkout, and all hampers arrive beautifully packaged with no pricing information included.
What if the recipient doesn’t like or can’t use the products?
If the hamper is unopened, we may be able to offer an exchange or store credit - please reach out to our team for help.
Returns & Support
Can I return or exchange a hamper?
We accept returns on unopened, unused items within 7 days of delivery. Visit our Returns & Refunds Policy for full details.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours with photos - we’ll arrange a replacement or refund quickly.